Last updated: 18 June 2026

Mandakini Publications respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, and how we protect it when you use our website or purchase products from us.

By using our website or placing an order, you agree to the terms of this Privacy Policy.

Business Details

Mandakini Publications
 Gram Sansad Part No. XIV
Rudrapara, Nabadwip
PIN: 741313
West Bengal, India

GSTIN: 19GDFPP8684F1ZS
Email: mandakinipublications@gmail.com

Information We Collect

We may collect the following types of information:

1. Personal Information

When you place an order, contact us, or interact with our website, we may collect:

  • Name
  • Email address
  • Billing address
  • Shipping address
  • Order details
  • Payment status
  • Customer support messages
  • Any other information you choose to provide

2. Order and Purchase Information

We may collect and maintain records of:

  • Books purchased
  • Order value
  • Shipping method
  • Delivery status
  • Refund or replacement history
  • Purchase history

3. Payment Information

Online payments are processed through Stripe.

Full credit card, debit card, CVV, and payment authentication details are processed by Stripe. Mandakini Publications does not store full card numbers, CVV, or full payment instrument details on its own website/server.

Payment information may be collected and processed directly by Stripe according to its own security practices, terms, and privacy policy.

4. Website, Device and Browsing Information

When you use our website, we may collect technical and browsing-related information such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Products viewed
  • Time spent on the website
  • Referring website or source
  • Cookies and similar tracking information

This information may be collected through our website, hosting tools, analytics tools, cookies, pixels, or similar technologies.

How We Use Your Information

We may use your information for the following purposes:

  • To process and fulfil orders
  • To confirm payments
  • To ship books and provide delivery updates
  • To respond to customer support queries
  • To process cancellations, replacements, and refunds
  • To maintain GST, accounting, tax, and business records
  • To detect and prevent fraud, abuse, or misuse of our website
  • To improve our website, products, and customer experience
  • To understand customer preferences and browsing behaviour
  • To show relevant advertisements about our books and products
  • To send order-related communication
  • To send marketing communication where permitted or consented to
  • To comply with legal, regulatory, tax, or law enforcement requirements

Advertising and Remarketing

We may use browsing behaviour, purchase history, cookies, pixels, or similar technologies to show relevant advertisements about our books and products.

These advertisements may appear on platforms such as Google, Meta/Facebook/Instagram, or other advertising networks, where such tools are enabled.

Customers can manage ad preferences directly through platforms such as Google, Facebook, Instagram, or through their browser/device settings.

We do not sell your personal data to third parties.

However, third-party platforms such as Stripe, Google, Meta, courier partners, hosting providers, analytics tools, or advertising platforms may process certain data according to their own terms, systems, and privacy policies. Mandakini Publications is not responsible for the independent privacy practices of third-party platforms outside our control.

Sharing of Information

We may share necessary information with trusted third parties only for business, operational, legal, payment, shipping, analytics, advertising, or compliance purposes.

This may include:

  • Payment gateway providers such as Stripe
  • Courier and logistics partners
  • Website hosting and technical service providers
  • Analytics and advertising platforms, where enabled
  • Accounting, tax, legal, or compliance service providers
  • Government, regulatory, law enforcement, or legal authorities where required by law

We share only the information reasonably necessary for the relevant purpose.

We do not sell your personal data to third parties.

Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, scripts, or similar technologies to:

  • Keep the website functional
  • Remember user preferences
  • Understand website traffic
  • Analyse browsing behaviour
  • Improve website performance
  • Show relevant ads and product-related communication

You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website features or checkout functionality.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes mentioned in this Privacy Policy, including order fulfilment, customer support, accounting, GST/tax compliance, legal requirements, fraud prevention, dispute resolution, and business records.

Marketing-related information may be retained until you withdraw consent, unsubscribe, or request deletion, subject to legal or business record requirements.

Data Security

We take reasonable technical and organisational measures to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

Payment transactions are processed through Stripe. We do not store complete card/payment details on our servers.

However, no method of internet transmission, website storage, or electronic communication is 100% secure. Therefore, we cannot guarantee absolute security of information transmitted through the website.

Your Rights and Choices

Subject to applicable law, you may contact us to request:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your personal information, where legally permissible
  • Withdrawal of consent for marketing communication
  • Opt-out from promotional communication
  • Grievance redressal regarding use of your personal information

To make a request, email us at mandakinipublications@gmail.com.

Please note that certain information may need to be retained for legal, tax, accounting, fraud prevention, dispute resolution, or order record purposes.

Marketing Communication

We may send you marketing communication related to our books, publications, offers, or updates where permitted by law or where you have provided consent.

You may opt out of promotional communication by contacting us at mandakinipublications@gmail.com.

Order-related communication, payment updates, shipping updates, customer support messages, and policy-related communication may still be sent even if you opt out of marketing communication.

Children’s Privacy

Our website and products are intended for general users and customers purchasing books. We do not knowingly collect personal data from children without appropriate guardian involvement or consent where required by law.

If you believe that a child has provided personal information without proper consent, please contact us at mandakinipublications@gmail.com.

Third-Party Links and Services

Our website may contain links to third-party websites, payment gateways, shipping partners, or other services.

We are not responsible for the privacy practices, content, policies, security, or actions of third-party websites or services. Customers should review the privacy policies of those third parties separately.

Grievance and Contact

For privacy-related questions, complaints, data requests, or grievances, contact:

Mandakini Publications
 Email: mandakinipublications@gmail.com

We will make reasonable efforts to acknowledge privacy-related complaints within 48 hours and resolve them within one month, depending on the nature of the issue and information provided.

Changes to This Privacy Policy

Mandakini Publications may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised “Last updated” date.

Continued use of the website after changes are posted means you accept the updated Privacy Policy.